Access Social Care is focused on empowering social care users to enable them to better understand their welfare rights, leading to a better quality of life.
The chatbot is a digital resource that is available 24/7 and provides a variety of essential information for social care staff and service users. With the help of the chatbot, users are able to create personalised template letters with details of their specific situation, which can be sent to local bodies to ask for support and challenge social care decisions, support loved ones and protect personal rights. Users can also receive general guidance on their specific situation and be connected to legal professionals through a host of partner law firms. The legal content is developed through partnerships with a number of leading legal representatives. The full list of supporters is available here.
As part of the Foundation’s grant, key milestones will include conducting user research; holding workshops and conducting start-up interviews for users; and drafting and uploading conversation flows over the three-year period of the project. Access Social Care is committed to receiving at least 25% feedback from surveys from care workers on the design, accessibility and quality of content. This will be supported by the Foundation’s in-kind agreement with CareTech Holding Ltd where one of the UK’s leading social care providers for Adults and Children’s will provide access to its 12,000 staff and service-users to test, feedback and help develop the chatbot for the wider sector.
As a grant-maker committed to championing the social care sector, care workers and those living in care, this partnership with Access Social Care ensures people get the best access to information that they have a right to, so that they can live fulfilled lives.